Privacy Policy
What Personal Information Do We Collect?
The information we collect helps us personalise and improve your shopping experience at Derringers. Below are the types of information we gather.
- Information You Provide: We receive and store any details you enter on our website or provide in any other way. You can choose not to provide certain information, but this may limit your access to certain features. We use this information to respond to enquiries, fulfil orders, customise future shopping experiences, and enhance our store services.
- Automatic Information: Like many websites, we collect and store certain data when you interact with our website, including the use of cookies and information from your browser.
- Email Communications: To improve our service and your shopping experience, we may send newsletters about products, policy updates, and order confirmations. If you do not wish to receive marketing emails, you can unsubscribe at any time.
Personal Information refers to any data or opinion that identifies an individual.
Sensitive Information includes details on ethnicity, political or religious beliefs, trade memberships, or other personal affiliations.
Data that is anonymised or aggregated, so it cannot be linked to an individual, is not considered personal information.
What About Cookies?
Cookies are small text files stored on your device that help our system recognise your browser and enable features such as saving items in your cart between visits.
Does SoundBay Pty Ltd (Trading as Derringers) Share My Information?
We respect your privacy and value your business. We do not share your contact or payment details with third parties unless absolutely necessary to complete your order.
How Secure Is My Information?
We protect your information using Secure Sockets Layer (SSL) encryption when processing purchases. While we only display the last five digits of your credit card for confirmation, the full number is securely transmitted to the payment provider.
To protect your account, be sure to log out when using a shared computer.
How Do We Collect Information?
Where possible, we collect personal information directly from you. If necessary, we may obtain details from third parties with your consent.
What Information Can I Access?
Derringers provides access to a range of account details and interactions, allowing you to review and update certain information.
Conditions of Use, Notices, and Revisions
By visiting Derringers, you agree that your visit and any disputes regarding privacy are governed by this policy and our Conditions of Use, including applicable state laws.
If you have privacy concerns, please contact us via the Contact Us link on our website. We may update this policy as our business evolves, and we encourage you to check for updates periodically.
Why Do We Collect Personal Information?
We collect personal information to:
- Identify customers and their representatives.
- Assist customers with transactions, orders, and enquiries.
- Provide updates and services that may interest you.
- Conduct business operations efficiently.
- Improve our services through customer insights.
Do We Disclose Information Overseas?
At times, we may use offshore consultants for specific tasks, disclosing only the information required to perform their duties. We take reasonable steps to ensure that any international service providers comply with privacy protections equivalent to Australian standards.
Automatic Information Collection
For security and fraud prevention, Derringers may collect and analyse IP addresses used to access our website. This helps us track potential unauthorised access or fraudulent transactions.
Our Website and Data Tracking
Derringers may use cookies and log anonymous data such as:
- Server address and domain type (.com, .au, etc.).
- Date and time of visits.
- Pages accessed and downloaded.
- Search engines used.
- Browser type and device details.
Accessing Your Information
We generally provide access to any personal information we hold about you, subject to certain restrictions. To request access, please contact our Privacy Officer at the details below.
Complaint Resolution
If you believe we have mishandled your personal information, please contact us to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Address: Level 8, Piccadilly Tower, 133 Castlereagh Street, Sydney NSW 2000
Phone: 1300 363 992
TTY: 1800 620 241
Post: GPO Box 5218, Sydney NSW 1042
Email: privacy@privacy.gov.au
Website: www.privacy.gov.au
The Privacy Commissioner will only investigate complaints after the matter has been raised directly with us.
Contact Information
If you wish to access your personal information or have privacy-related enquiries, please contact:
Derringers Music (SoundBay Pty Ltd)
Address: 394 Victoria St, Richmond VIC 3121
Phone: 08 8371 1884
Email: online@derringers.com.au
For any general queries, visit our Contact Us page on our website.