Terms & Conditions
Derringers represents for your interest and purchase opportunity on 1000’s of products online daily and aims to be super competitive on pricing, fair in trading and prompt in service and advice. It is the aim of our stock profile to have most common goods in stock at the time of you purchase or incoming for delivery in the near future with every effort to preserve a long term quality relationship with our clients, both online and over the counter.
Derringers, with all intent to satisfy ACCC requirements for fairness in selling, and the needs of our customers for a benchmark to industry product retail values as recommended by our suppliers at the time of stocking, uses the RRP (recommended retail price) as an indicative industry tag price ( as seen in most musical goods resellers as the tag price) Derringers more often than not sells goods well below this recommended price.
Let it stand as fact that Derringers may not have sold products at the RRP in the past and may not sell them for the RRP in the future and that Derringers will nominate quantities of product specials available, will not unfairly bait advertise or intentionally mislead and will give opportunity for equal or like products to be taken in lieu of a product being out of stock, post payment, and if not completely happy we will cheerfully refund your money.
Please note that online pricing and specials, due to the efficient format of online selling, may at times be considerably cheaper than for the same products than at the counter where facilities, infrastructure, personalised service and consultation are provided. Should you have purchased over the counter and later found this to be the case we offer 14 days from your initial counter purchase receipt to redeem the difference in goods to the value of the online savings.
All effort is made to have all goods all at correct price at all times, some product pricing may occasionally be superseded or in error. Derringers Music Pty Ltd reserves the right to refuse a cart payment and refund in full inclusive of ancillary bank charges where pricing has been found to be out of date or in error.
Derringers Music does not warrant the completeness or accuracy of information on the website and will not be responsible for any typographical errors or errors in prices, illustrations, pictures or descriptions. Pictures of products are for illustration only and actual product may differ from the picture shown.
Sale of goods is dependent upon availability of stock. Certain products may not be available where existing stock is exhausted and suppliers are unable to meet orders from Derringers. Delivery times of products may vary and are subject to individual products being in stock at the time of purchase. Please Allow 3-14 Days for delivery. Charges may apply.
International orders are only available on some products. Please contact Derringers directly to find out availability of this service. Shipping Costs shown do not apply to international orders. For more information about shipping options and terms please see our 'delivery information' page.
Derringers does not warrant that all products are in stock all of the time. Should you purchase and we are out of stock we shall advise of expected arrival date and order for you should you agree ( most often a quick turnaround to satisfactory delivery is achieved) OR you may choose an alternative at your behest OR we will cheerfully refund your purchase price immediately!
Products listed as ‘limited’ or carrying any other information about the availability and/or condition may not be able to be obtained again.
Product images are for representation only and may not be the actual item purchased, where specifics are sought with regard in particular to fretted instruments’ timber grain patterns, serial numbers, colour nuances and the like it is prudent to ask for exact match photos of the item considered for purchase prior to purchasing.
Please check details such as colour options with your salesperson before proceeding with final purchase. If in any doubt it is the responsibility of the customer to ensure that any purchase decisions are based on current information by calling 08 83711884 or emailing email@example.com
All item descriptions, images, product logos, availability and pricing are subject to change at any time without notice. E&OE. Product specifications are subject to change and are provided at the discretion of the manufacturer. While every attempt has been made to accurately portray the product, some variations may occur.
Post purchase card owner verification
Upon receipt of payment for goods, we reserve the right to verify the purchaser as the rightful owner of the credit card on which payment has been made prior to dispatching the goods. A simple process of verification assists in protecting rightful card owners from having stolen card or card details misused fraudulently. We simply require permission to refund a nominal few cents to the purchasing card, and to have the card owner confirm to us the correct refunded amount prior to releasing goods for dispatch. Should you be uncomfortable with this process in any way, we are happy to seek a few general details that assist us in proceeding with the transaction. Please assist us in halting fraudulent card abuse!
A product may be returned subject to the following:
- The product is faulty
- The product is not the product ordered
- The product does not perform to the Manufacturer’s specifications
Conditions of Return
- Items must be returned within 7 days (freight allowing)
- The original sales docket or tax invoice must accompany the return
- Items must be returned in original packaging
- Returns with opened packaging will only be accepted
a. if the goods are faulty
b. If any items that Derringers Music despatch are damaged in transit
- Items must have no marks or scratches
- Any costs incurred in returning items to Derringers Music are the responsibility of the purchaser.
- Returned goods are to be exchanged for other items or a store credit will be issued for purchasing other items.
- Refunds are at the discretion of the manager and prior approval must be obtained before any product is returned.