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Delivery Information

Shipping

Derringers Music offers FREE Shipping for items below 20kg in cubic weight and priced over $100 to Brisbane, Melbourne, Perth, Sydney, Canberra, Darwin, Adelaide metropolitan areas.

Delivery Information

Derringers Music ship Australia wide daily. Since freight and packing costs from other vendors can be difficult for you to estimate and compare, we have simplified your buying experience by including the freight, from us to you, at no additional charge to our published prices. Most deliveries over 1kg are sent with TNT Australia and are trackable. This means someone will need to sign for your goods when they arrive. If no one is home, a card will be left for you and you will need to arrange another delivery time. If the purchase is under 1kg Australia Post is used. Australia Post has slightly longer delivery times of up to a week. Australia Post items can be sent to either a residential address or a PO BOX address. If a residential address is used and you are not home, a card will be left allowing you to collect your delivery from your local post office.

Your Responsibility when Receiving Goods

Please do not receive damaged goods. As the recipient, on receiving the freight, please thoroughly inspect all sides of the freight for damage or any signs that the carrier repacked the freight. Carefully count the number of boxes or pieces before signing off and taking delivery. Take photos of any discrepancy along with the driver next to the damage and pointing to it if possible. The pictures will be critical proof for your claim.

All damage or missing packages must be recorded at the time of delivery by noting them on the delivery receipt, to provide the basis for an insurance claim. As a receiver, you have the responsibility to certify that the goods are received in perfect order, or record any damage or missing items, on the delivery receipt. Couriers mostly will not allow you to open a carton and inspect the goods before signing for them. Please protect your purchase and the seller by carefully following these procedures. Adhering to these steps ensures that the courier takes responsibility for any damaged or missing goods.

Delivery Time Frame

If you need equipment by a specific date, please give us a call on (08) 8371-1884. Our online team will do their best to get your order to you on time. Orders are dispatched within 1-3 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. If for any reason we are unable to dispatch your order we will notify you within 2 business days.

All deliveries from Derringers Music are made via Australia Post or TNT Australia, both of which are 3rd party businesses and therefore Derringers Music cannot be held responsible for delivery times during their peak times. TNT Express does not mean overnight. The actual delivery time for TNT Express deliveries depends on your delivery address. That said, Derringers Music maintains a good working relationship with both Australia Post and TNT Australia and have found them to be very reliable couriers.

International Shipping

Derringers Music ships equipment Australia wide daily. We do NOT accept international orders under any circumstances.