Terms & Conditions

Index

 

Our Vision and Mission

Derringers Music is not just another music store but a service-oriented business that puts you and your music at the centre of everything we do. To meet your needs we offer thousands of products online and in our stores. At Derringers, we continually work to present highly competitive pricing and above all to be fair, reliable and prompt in our service, sales and advice. Our advertising and web store presents to you with the most popular and sought after goods, either available at the time of your purchase or imminently arriving in the near future. Every effort is made to preserve the relationship with you as a highly-valued and long-term customer.


Peace Of Mind

Derringers Music holds the most popular and sought after items in our stores and warehouse so we can quickly satisfy your purchase requirements. We are continuously replenishing our stock to maintain our goals of delivering timely service to you. However, occasionally items may be on back-order, or in the case of special orders, there may be a waiting time. In these cases we regularly keep you informed of the estimated delivery time or if the lead-time is long, offer you any available options. If you have an immediate need or a delivery time constraint, give us a quick call prior to your purchase. Whether you are purchasing in-store or online, our aim is to give you peace of mind with your purchases. Your music enjoyment and satisfaction is our primary aim.

Pricing and Availability
Derringers Music sells most instruments and accessories below the Manufacturer's Suggested or Recommended Retail Price (MSRP/RRP). Unfortunately, some retailers give an unrealistic expectation of huge discounts below the MSRP/RRP and falsely advertise and mislead customers. These unscrupulous retailers often do not hold stock or occasionally only a single item in stock. They falsely advertise, hoping that if your intended instrument is out of stock that you will purchase a more expensive alternative. This is called "customer baiting" and is an unscrupulous practise. Derringers Music does not engage this or in any misleading or deceptive advertising. As a customer of Derringers Music you are highly-valued by us and look forward to life-long relationship with you.

Please see our webstore vs ground pricing considerations below, that explains any potential pricing difference.

Special Promotions

Occasionally, Derringers Music will provide limited quantities for product promotions where we have been able to secure special prices from our supplier and manufacturing partners. With these special promotions we will clearly identify real and valuable lower prices for available stock that we have on hand.

When an Item is Not Immediately Available

When an instrument or accessory is not available and we are not able to meet your required time constraints, we try to offer all possible solutions. We will contact you and aim to find and agree upon an acceptable delivery date. Or at your request, we try to offer equal or similar products as an alternative to your original choice. For example, a particular instrument may be available in an alternate colour. We are involved in a highly dynamic industry and products change, are upgraded, and in some cases become obsolete. Derringers Music cannot guarantee that every product will be in-stock all of the time but we take every measure to ensure our advertising and web store reflects the currently available stock. If we cannot satisfy your need, or you are not completely satisfied, or we cannot find a suitable alternative, or you are unable to wait for a later delivery then we will cheerfully refund the purchase amount in full.

Web Store vs Ground Store Pricing Considerations
See Competition and Consumer act 2010

Every effort is made to contain ground store price to as close to as possible to our webcart pricing. Please understand ground store costs with consultation, multiple staff, utility bills, rent and huge stock levels necessitate a surcharge that may render the goods dearer than a direct to cart online purchase. We are always negotiable in store and endeavor to keep the difference minimal. If you should pay more in store and view our web cart price retrospectively, we offer a goodwill refund to the store price charged within 14 days of purchase of the same goods. Please make your request in writing to [email protected]

Price Errors

All effort is made to have every item priced correctly. Unfortunately, very occasionally errors happen and an item may be incorrectly marked. Should product price be in error ( for example: below our cost or for an obsolete item) it is an honest mistake. In such circumstances, where we have made an honest mistake, Derringers Music Pty Ltd reserves the right to refuse a sale and refund in full your cart purchase and payment inclusive of ancillary bank charges. Thankfully, such occurrences are very rare, but we are human and are not infallible. Even in such cases, we put you first, your refund will be total.

Descriptions, Specifications and Images

Every musical instrument and accessory manufacturer includes the disclaimer that "specifications are subject to change without notice." Derringers Music takes every possible effort to ensure the descriptions, specifications and images depicting a product are accurate. When the pictures are unavailable we will often state that the image is for "representative purposes only" or in the case of a left-handed instrument, may state "right-handed equivalent image shown. However, due to the manufacturer's disclaimer and the rapidly changing nature of the music industry, Derringers Music does not warrant the completeness or accuracy of the information on the website or advertising material and will not be responsible for any typographical errors or errors in prices, illustrations, pictures or descriptions. While we make every effort for accuracy, pictures of products are provided for illustration only, may not be pictures of the actual item purchased, and your purchase may differ from the picture shown. Should you require photos, images, and further description of the goods intended to be purchased we are happy to assist. Just give us a call and we will arrange what you need.
All item descriptions, images, product logos, availability and pricing are subject to change at any time without notice. E&OE. Product specifications are subject to change and are provided at the discretion of the manufacturer. While every attempt has been made to accurately portray the product, some variations may occur.

Confirming Exact Specifications, Features and Colour

Please check details such as colour options with your salesperson before proceeding with the final purchase. If in any doubt it is the responsibility of the customer to ensure that any purchase decisions are based on current information by calling 08 83711884 or emailing [email protected]
Product images are for representation only and may not be the actual item purchased, where specifics are sought with regard in particular to fretted instruments’ timber grain patterns, serial numbers, colour nuances and the like it is prudent to ask for exact match photos of the item considered for purchase prior to purchasing.

Shipping

On receipt of cleared payments normally available goods are shipped within 2 working days, or in the case of ordered in goods, 2 days from receiving into the store.
International orders are not available. For more information about shipping options and terms please see our 'delivery information' page.

Credit Card Owner Verification

Upon receipt of payment for goods, we reserve the right to verify the purchaser as the rightful owner of the credit card on which payment has been made prior to dispatching the goods. A simple process of verification assists in protecting rightful card owners from having stolen card or card details misused fraudulently. We simply require permission to refund a nominal few cents to the purchasing card, and to have the card owner confirm to us the correct refunded amount prior to releasing goods for dispatch. Should you be uncomfortable with this process in any way, we are happy to seek a few general details that assist us in proceeding with the transaction. Please assist us in halting fraudulent card abuse!

Returnable Items

Returned goods are to be exchanged for other items or a store credit will be issued for purchasing other items. Refunds are at the discretion of the manager and prior approval must be obtained before any product is returned. A product may be returned subject to the following:

  • The product is faulty
  • The product is not the product ordered
  • The product does not perform to the Manufacturer’s specification

Conditions of Return

  • Items must be returned within 7 days (freight allowing)
  • The original sales docket or tax invoice must accompany the return
  • Items must be returned in original packaging
  • Returns with opened packaging will only be accepted:
    • If the goods are faulty
    • If any items that Derringers Music despatch are damaged in transit
  •  Items must have no marks or scratches
  • Any costs incurred in returning items to Derringers Music are the responsibility of the purchaser.

Privacy Statement

Derringers Music is committed to upholding your privacy and providing transparency and control over personal information collected during your visit to this website, including any data collected from social media, phone calls and in person while visiting our store. Our Privacy Policy describes generally how we manage your personal information and safeguard your privacy. Please read our 'Privacy Policy'' for a complete statement.

Disclaimer

All item descriptions, images, product logos, availability and pricing are subject to change at any time without notice. E&OE. Product specifications are subject to change and are provided at the discretion of the manufacturer. While every attempt has been made to accurately portray the product, some variations may occur.